Privacy Policy

Information We Collect

We gather information that you voluntarily provide when registering an account, completing transactions, participating in our games, or contacting our support team. This commonly includes your full name, date of birth, email address, residential address, telephone number, and account credentials.

To comply with regulatory requirements and to verify your identity, we may also collect government-issued identification, proof of address, and certain payment details. All such collection is limited to what is necessary for the provision of our services and to meet legal obligations.

Automatically Collected Information

Our systems automatically record certain technical details whenever you visit or interact with the website. This includes your IP address, browser type and version, device operating system, referring pages, pages viewed, time spent on the site, and other standard server-log information. This data helps us understand user behaviour, maintain site functionality, and improve overall performance.

How We Use Your Information

We use the collected information to create and manage your account, process deposits and withdrawals, deliver gaming services, and provide customer support. It also allows us to personalise your experience, detect and prevent fraudulent activity, and ensure we meet all applicable legal and licensing requirements. Where you have given consent, we may send promotional communications about bonuses, new games, or special offers.

Sharing and Disclosure

We do not sell your personal information to third parties. We may share it with carefully selected service providers who assist in operating the platform, including payment processors, identity verification agencies, hosting providers, and analytics services. These partners are contractually required to keep your data confidential and to use it solely for the purposes we instruct.

Information may also be disclosed when required by law, court order, or regulatory authority, or to protect the rights, property, or safety of Simsinos Casino, our players, or the public.

Cookies and Tracking Technologies

We use cookies and similar technologies to enable essential site functions, analyse traffic patterns, remember your preferences, and deliver a smoother gaming experience. You can manage your cookie settings through your browser; however, disabling certain cookies may limit your ability to use some features of the website.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorised access, accidental loss, misuse, or alteration. While we make every effort to secure your data, no internet transmission or electronic storage method can be guaranteed as completely secure.

Your Rights and Choices

You may request access to the personal information we hold about you, ask for corrections to inaccurate data, or request deletion of your information where permitted by law. You can also withdraw consent for certain processing activities or opt out of marketing communications at any time by contacting our support team or adjusting your account settings.

Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the data.

Changes to This Policy

We may revise this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with the revised effective date. We encourage you to review it periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please contact our customer support team through the live chat or email address available on the website.